Zoom vs Microsoft Teams – which is the better platform?

At CommSys, we are often asked which is the better platform to use – Microsoft Teams or Zoom? With COVID-19 pushing the world into lockdown, such online communication tools became an absolute necessity for all businesses. When working from home or remotely, businesses need to continue to collaborate with colleagues, share documents and work as seamlessly as possible even though they may not be in the same physical premise. So how does a company decide which platform is best for their use?

Microsoft Teams and Zoom are the two platforms which are leading the world with regards to video conferencing and workplace collaboration. For small to medium businesses, choosing the right collaboration tool is vital and it can be a large and challenging decision to make. Below is a comparison of the two systems to help you decide what might be best for your workplace.

Video Calls / Chatting 

When it comes to video calls, it is important to have a productive and easy to use platform that enables clear communication. Zoom and Microsoft Teams have near parity in their video call / group chat core functionality and features. Both systems allow you to also share your files, screens, and applications. They both have whiteboard functionality to help with group collaboration. This coupled with their own unique but feature rich user interface means that both can suit your basic video conferencing needs.

Additional Features

Where Zoom and Microsoft Teams differ is in their integration with other applications and software.

Both offer an App Store which are full of applications that can integrate and assist with your meetings and video calls.

Traditionally, Zoom was mostly a video calling and meeting application whereas Microsoft Teams can also serve as a general chat and organisation application with its integration with Microsoft Office 365 applications. With Teams, you can edit and manage all Office 365 documents through the Microsoft Team’s platform, enabling you to share and live edit documents hosted in SharePoint with other members of your organisations. It also connects directly into your Office 365 calendar. A powerful collaboration tool.

At CommSys, being an IT service provider, we regularly use this functionality to manage our OnCall registry for our staff. We can easily access it through our support team group chat and make changes if the staff switch times that they are OnCall. An easy and seamless way to keep track of staff availabilities.


Both services can generate a unique link that can be shared with others to enter a video call. Meeting organizers can invite anyone, regardless of whether they’re Zoom or Microsoft Teams users.

At the end of the day, it will come down to what your office uses and suits your needs the best to share and collaborate internally and externally.


Below is a summary of the pricing of these products however we recommend you visit their websites for a detailed breakdown of what is included with each license.

Teams: https://www.microsoft.com/en-au/microsoft-teams/compare-microsoft-teams-options


Teams Microsoft Teams (free)  Microsoft 365 Business Basic  Microsoft 365 Business Standard 
Price per user per month Free $6.90 $17.20
Summary of key features Teams platform
100 participants
1 hour calls
Screen Sharing
All previous features Plus
Cloud Hosted Email1TB organization Cloud Storage300 Participants24 Hour CallsCloud Office 365 SuiteAdministration ToolsReporting Tools
All previous features Plus

Desktop Office 365 Suite

Webinar functionality


Zoom: https://zoom.us/pricing
Zoom Basic  Pro  Business  Enterprise 
Price per user Free $20.99 $27.99 $27.99
Summary of key features Host up to 100 participants

Unlimited group meetings for up to 40 minutes

Unlimited one-to-one meetings with a 30 hour time limit per meeting.

Private & Group Chat

All the benefits of Free, plus:

Host up to 100 participants

Increase participants up to 1,000 with Large Meetings add-on

Group meetings for up to 30 hours

Social media streaming

1 GB cloud recording (per license)

All the benefits of Pro, plus:

Host up to 300 participants

Increase participants up to 1,000 with Large Meetings add-on

Single sign-on

Recording transcripts

Managed domains

Company branding

All the benefits of Business, plus:

Host up to 500 Participants

Unlimited cloud storage

Recording transcripts


When it comes to features, both Zoom and Microsoft Teams both enable online meetings, chats, calls, screen sharing, and file sharing. The main difference between the two systems is Microsoft’s integration between Teams and its Office 365 suite.

CommSys recommends Microsoft Teams as the solution that will meet the majority of needs of most small to medium businesses. Most businesses have already upgraded to the Office 365 suite for their day-to-day usage, enabling Microsoft Teams to truly be a one-stop-shop for all of a business needs.

Here at CommSys we have trained engineers to assist and provide training for your staff to assist with this process. If you would like assistance with setting up Microsoft Teams in your work environment, get in touch with the team today by emailing sales@commsys.com.au.

James Stephens 

Senior Support Engineer


About CommSys

CommSys Australia specialises in IT systems and Communication solutions, focusing on cloud & virtual servers, internet security & maintenance, and mobile workforce solutions.  Established in 2004, CommSys provides small and medium-sized businesses with personalised services to decrease ongoing technology costs while increasing workforce productivity and efficiency.


In 2008 CommSys was ranked Australia’s 4th Fastest-Growing Technology Company by Deloitte.


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