Something Special – Custom Communications & IT Solutions

Our consultants specialize in helping businesses with custom product development and turn key solutions. We take a “needs first” approach and dont just sell off the shelf products. Our team work with our customers on every aspect of the analysis, design, implementation, testing and delivery to ensure that your requirements are fulfilled in the most effective way possible. If you have an idea, or want to extend your concepts into a reality, our custom projects and solutions may be the answer.

Intelligent Call Manager

We have developed a fully event driven inbound and outbound Intelligent Call Management platform that can be customized to integrate with your existing CRMs, ERPs or Databases and provide realtime information relating to call events within your campaigns.

  • Update external datasources based on Call Event (Answer, Ring Time, Status, Talk Time, Customer Number, Answering Number, Key Code etc…)
  • Dynamically Route calls to any endpoint based on your requirements
  • Capture point in time information and event statistics based on a huge amount of available call data.
  • Trigger events based on call conditions (time of day, region, key code, answer state, ring state etc…)
  • E-mail, SMS or Webservice updates realtime during the call.

Call Recording Portal

Businesses with heavy reliance on Voice Call Recordings need to be able to access, store, search and sort recordings simply and efficiently. Discuss your strategy with CommSys and we can design an integrated system to ensure your recording data is seamlessly available as part of your existing workflow.

Project and Change Management

We specialize in Project and Change Management within your business. We have business advisors available to provide Needs Analysis, Systems Design, Implementation Services, User Acceptance Testing, User Training and success reviews of
your projects.

Private Cloud Storage (an alternative Dropbox).

Give your staff access to a simple online file storage system similar to DropBox, but without letting your data leave the organization.

Network and IT Monitoring for IT businesses

CommSys can provide customized Network & IT Infrastructure monitoring, with customized alerting based on triggers you define. Stop finding out about issues after they occur.

Private Video Conferencing, Whiteboarding, Presentations & Collaborations

Stop feeding your business data to the web. Allow your staff to communicate freely, yet privately by hosting your own, or subscribing to our private hosted Video Conferencing solutions. We can design a system that will work with your business.

In-building Infrastructure Management and Design

We can design and implement a carrier network within your facility, or sites, allowing cost centres, RADIUS, VPNs, isolation, redundancy etc…

Perfect for multi tenant facilities like:

  • High Rise Office Complexes
  • Market Facilities
  • Schools or Campuses
  • Shopping Complexes
  • Hotels
  • Caravan & Campgrounds
  • Mines

Network 3G/4G/Microwave Failover Integration

If you require an uninterrupted network and would like to explore multitechnology failover options, we can design and deliver a robust multipath network plan to keep you online.

To find out more or to book an inhouse demonstration with one of our specialized consultants, call 1300 553 084